Refund, Return & Cancellation Policy

At Ritkalp, we carefully prepare and pack products intended for your rituals and special occasions. We want every order to reach you safely, correctly, and on time.

Because many of our products are consumable, ritual-specific, personalised, or prepared for a particular occasion, we do not accept general returns simply because a customer changes their mind. However, if your order arrives damaged, defective, incomplete, or different from what you ordered, we will make it right.

1. When you can request a replacement or refund

You may contact us if:

A. Your order arrives damaged

If an item is damaged during transit, please report it to us within 24 hours of delivery. Please provide photographs of the damaged item and of the outer packaging, your order number, and a short video where reasonably possible showing the condition of the package and product.

We may request additional information or ask you to keep the packaging while we investigate. Depending on the circumstances and availability, we may offer a replacement of the affected item, or a refund for it.

B. You receive the wrong product

If you receive an item that is different from the product you ordered, please contact us within 24 hours of delivery. The item should remain unused and, wherever possible, be kept in its original packaging. After verification, we will arrange an appropriate resolution: replacement with the correct product, or a refund of the affected product.

C. An item is missing from your order

If an item listed in your order is missing, please report it within 24 hours of delivery. We will verify the order and packing information and, where the item was missed by us, arrange either delivery of the missing item or a refund for it.

D. A product has a manufacturing or quality defect

If a product has a manufacturing defect or a material quality issue that was present when you received it, please contact us within 24 hours of delivery with photographs or videos and your order details. After verification, we may provide a replacement or a refund, depending on the nature of the issue.

2. Products that cannot be returned

For hygiene, safety, freshness, and ritual-use reasons, we generally do not accept returns of products that have been:

• Opened or used
• Consumed or partially consumed
• Damaged after delivery due to customer handling
• Washed, altered, modified, assembled, or tampered with
• Returned without the original packaging or relevant components, where applicable

We also do not accept change-of-mind returns for:

• Ritual consumables
• Fresh or perishable products
• Products specifically prepared or assembled for a particular ritual
• Personalised, customised, or made-to-order products once preparation has started

These exclusions do not affect any rights or remedies available to a consumer under applicable law.

3. Natural variations

Many Ritkalp products contain natural materials or are prepared according to traditional practices. Reasonable variations in colour, size, shape, texture, grain, aroma, or appearance may occur between individual products. Such natural variations are not considered defects where the product remains fit for its intended use and substantially matches its description. Where a particular ritual or tradition has known variations, we aim to identify them clearly on the relevant product page.

4. How to report a problem

To report a damaged, missing, defective, or incorrect item, use the “Report a problem” button on your order page, or contact us through our support channels, quoting your order number. Please include your registered mobile number or email address, a description of the issue, relevant photographs or videos, and any other information our support team reasonably requests.

Please report the issue as soon as possible, and no later than 24 hours after delivery. Our team will review the information and tell you the next steps.

5. Return pickup and inspection

Where a physical return is required, Ritkalp will give you instructions for the return or pickup. Please do not ship an item back to us without instructions from our support team. Returned products may be inspected before a replacement or refund is approved, and should be returned in the condition requested, with the original packaging and included components where applicable.

If our investigation finds that the issue was caused by Ritkalp or happened during transit, we will bear the applicable return shipping cost.

6. Order cancellation

You may cancel an order at any time before it has been packed for dispatch, subject to the order status shown in your account. If your cancellation request arrives before packing and the order has been paid for, we will refund the amount paid.

Once an order has been packed or shipped, cancellation may no longer be possible. For personalised, customised, made-to-order, or specially prepared products, cancellation may not be possible once preparation has begun. For time-sensitive or occasion-specific orders, please contact us as early as possible if you need to make a change.

7. Orders that cannot be fulfilled by Ritkalp

In some circumstances we may need to cancel an order, for example when a product is unavailable, we cannot deliver to the address provided, there is a significant pricing or listing error, there is a payment or fraud-prevention concern, or operational circumstances prevent fulfilment. If we cancel a prepaid order, we will refund the amount paid for it.

8. Refunds

Once a refund is approved, it is normally paid to the original payment method. For UPI, the refund goes to the applicable payment method or account. For credit or debit cards, it goes back to the card used. For net banking, it is refunded through the applicable payment channel. For pay on delivery, the refund may be made by UPI or bank transfer using the details you provide.

Refunds are generally initiated within 3–5 working days after approval. After that, the time the amount takes to appear in your account depends on your bank, card issuer, UPI provider, or payment partner.

9. Shipping and other charges

Where a refund is issued because Ritkalp sent the wrong product, an item was missing, or the product arrived damaged or defective for reasons attributable to Ritkalp or the carrier, we will provide an appropriate resolution, including applicable shipping costs where relevant.

For cancellations you request, or other refunds we approve outside the circumstances above, applicable shipping, handling, payment, or other charges may be deducted where permitted by law, and we will tell you before deducting them.

10. Payment failures and duplicate charges

If your payment was deducted but your order does not show as placed, please do not place multiple orders straight away. In many cases payment reconciliation happens automatically. If your account was charged but no order was created, or you were charged more than once for the same order, please contact us with the payment reference or transaction ID. We will verify the transaction and, where a duplicate or unsuccessful payment is confirmed, process the refund.

11. Refunds for partial orders

If only part of an order is affected by damage, shortage, defect, or an incorrect item, the replacement or refund will normally cover only the affected items, unless the circumstances reasonably call for a different resolution.

12. No unauthorised returns

Please do not send products to a Ritkalp address without first contacting our support team. Unauthorised returns may not be processed, or may be delayed. Our support team will give you the right return instructions whenever a physical return is needed.

13. Your consumer rights

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under Indian law. This policy should be read together with our Terms, Shipping Policy and Privacy Policy, and our other website policies.

14. Contact us

For questions about cancellations, returns, replacements, or refunds, please contact Ritkalp through our official support channels. Please include your order number whenever you contact us about an order.

• Seller: Ritkalp Consumer Pvt Ltd.
• Address: Shop #007, HVP Society, Techzone-4, Greater Noida, UP-201306
• GSTIN: 09XXXXXXXXXXXXX
• Phone / WhatsApp: +91 92609 61388
• Email: atul.viet@gmail.com

Ritkalp — Rituals, Thoughtfully Prepared.