Shipping & Delivery Policy
At Ritkalp, delivery is not just about getting a package from one place to another. Many of our orders are connected to a specific ritual, festival, ceremony or occasion, so we aim to make sure your order reaches you with enough time to prepare.
We coordinate delivery as carefully as we can, but courier timelines and outside circumstances can sometimes change.
1. Where we deliver
Ritkalp delivers orders anywhere in India. The delivery time for your area is shown at checkout once you enter your PIN code.
If we cannot deliver to your PIN code after an order has been placed, we will contact you and, where the order cannot reasonably be fulfilled, cancel it and refund the amount paid.
International delivery. International shipping is not currently available through the Ritkalp online store. If you are outside India and would like to enquire about a product or ritual requirement, please contact us, and we will tell you whether an alternative arrangement is possible.
2. Processing your order
We aim to process orders promptly after successful payment and order confirmation. Processing time may vary with product availability, order size, whether the order includes a customised or specially prepared item, ritual or occasion requirements, verification, your delivery location, and operational circumstances.
Orders placed on Sundays or public holidays may be processed on the next working day. Where an order needs extra confirmation, we may contact you by WhatsApp, phone or email before dispatch.
Delivered in 3–5 days across India. Date confirmed on WhatsApp; anything wrong is replaced or refunded.
3. Delivery timelines
Delivery timelines shown on the site are estimates, not guaranteed delivery dates, unless Ritkalp confirms a guaranteed date in writing. For standard domestic orders, the time depends on the destination, the courier and product availability. Most locations across India receive orders within 3–5 days. Remote locations, peak periods and some PIN codes may take longer.
Ritual-date orders. If you give a ritual or required-by date, we will use it to plan the shipment and aim to deliver before that date. Giving a ritual date does not on its own make it a guaranteed delivery commitment. If your ritual is time-sensitive, please order as early as you reasonably can. Where we believe the date cannot reasonably be met, we will contact you to discuss the options.
4. Delivery charges
Any delivery charge is shown at checkout before you pay, and we do not add undisclosed charges after payment. Charges may vary with delivery location, order size or weight, courier availability, special handling and promotional offers. Where free shipping applies to an order or promotion, the eligibility conditions are shown at checkout or on the offer.
5. Order tracking
Once your order is dispatched, we share the tracking information through the channel linked to your order: WhatsApp, email, or your Ritkalp order page. Tracking can take some time to become active after the courier collects the shipment.
6. Delivery address
Please make sure your delivery address is complete and accurate before you place the order. It should include, where applicable, the recipient’s name, house or flat number, building or society name, street or locality, city, state, PIN code, and a reachable phone number.
Ritkalp is not responsible for delays or failed deliveries caused by an incorrect, incomplete or inaccessible address. If you spot an address error soon after ordering, contact us immediately. We will try to update it before dispatch, but once the shipment has gone to the courier we cannot guarantee a change.
7. Your phone number and courier calls
Please keep the phone number on your order reachable around the expected delivery period. The courier may call or message you to confirm the location, coordinate delivery, resolve access issues, or complete a delivery attempt. If they cannot reach you, delivery may be delayed or another attempt may be needed.
8. Receiving your order
Please check the package when it arrives, where reasonably possible, before accepting or opening it. If the outer package looks damaged:
- Photograph the package before opening it;
- Note the damage with the delivery person or courier where possible;
- Open the package carefully;
- Photograph or record the condition of the contents; and
- Contact Ritkalp as soon as possible.
For a missing, incorrect or damaged item, follow our Refund, Return & Cancellation Policy. Report issues within 24 hours of delivery.
9. Damaged, missing or incorrect items
We take responsibility for issues caused by Ritkalp or by the delivery process. If you receive a damaged, defective or wrong product, a missing item, or an order that is materially different from what you bought, please contact us within 24 hours of delivery. We may ask for photographs, videos, packaging details or other information to investigate. Depending on the circumstances, we may arrange a replacement, delivery of the missing item, a refund, or another suitable resolution. The full process is in our Refund, Return & Cancellation Policy.
10. Failed delivery attempts
A delivery may fail if nobody is available to receive it, the recipient cannot be contacted, the address is wrong or incomplete, the premises cannot be accessed, the recipient refuses delivery, the courier cannot safely complete it, or other circumstances prevent it. Where reasonably possible, we will work with you or the courier to arrange another attempt. If repeated attempts fail and the package returns to Ritkalp, we will contact you about the options. Additional shipping or reshipping charges may apply where the failure was caused by something on the customer’s side.
11. Returned-to-sender shipments
If a shipment is returned to Ritkalp because the address was incorrect or incomplete, the recipient was unavailable, delivery attempts failed repeatedly, the shipment was refused, or another reason on the customer’s side applied, we will contact you to arrange either a reshipment (subject to applicable charges) or a cancellation and refund under our Refund, Return & Cancellation Policy. For customised, made-to-order, ritual-specific or time-sensitive products, the available resolution may differ depending on whether the product can reasonably be resold or reused.
12. Delivery delays
We work with third-party logistics partners and make reasonable efforts to deliver within the estimated time. Delays can still happen for reasons outside our reasonable control, including severe weather, floods or other natural disasters, traffic or transport disruption, strikes, public holidays, festival and peak-season demand, courier network delays, incorrect or incomplete addresses, local or security restrictions, government action, technical or communication failures, and other unforeseen circumstances. An estimated delivery date may therefore change. When we become aware of a significant delay, we will make reasonable efforts to tell you the updated status.
13. Festival and peak-season orders
During festivals and high-demand periods, such as Diwali, Navratri, Ganesh Chaturthi, Akshaya Tritiya, Raksha Bandhan, wedding seasons and major regional festivals, order volumes and courier loads rise sharply. We recommend ordering as early as possible. Where a product page shows a recommended order-by date for a festival or ritual, that date is a planning guide, not an unconditional delivery guarantee, unless we say otherwise.
14. Fresh and perishable items
Ritkalp does not generally ship fresh or highly perishable ritual materials, such as fresh flowers, fruits, leaves, milk, fresh sweets, or similar short-life items. Where such an item is needed for a ritual, it is identified separately as something to arrange locally close to the ritual date. If a Ritkalp product includes a perishable component, the product page gives the relevant information and handling instructions.
15. Specially prepared and customised orders
Some orders need extra preparation, assembly or customisation, and may follow a different processing timeline from standard products. Where a customised or specially prepared order has a set preparation period, we will say so on the product page or during the order process wherever reasonably possible. If you have a time-sensitive ritual, please contact us before ordering so that we can check whether the date is realistic.
16. Delivery date changes
If you need an order delivered on a different date from the one originally given, please contact us as early as possible. We will try to accommodate the request, but a change cannot be guaranteed once the order has been packed or dispatched. For orders prepared for a particular ritual date, changes depend on availability and how far preparation has got.
17. Delivery confirmation
A shipment may be marked as delivered on the courier’s confirmation. If your order is marked delivered but you have not received it, please contact us promptly. We may ask you to check with family, neighbours, security or reception staff, review the courier’s delivery information, and give any details needed to investigate. We will work with the courier to look into any discrepancy.
18. Apartments, gated communities and offices
For deliveries to apartments, gated communities, offices or commercial buildings, the courier may need to deliver to the building reception, the security desk, a designated delivery area, or another place the building or courier allows. Please give any access instructions at checkout where the option is available.
19. Remote or hard-to-reach locations
Some remote, rural, restricted-access or hard-to-reach locations may need more time. If delivery to your PIN code is not possible after you order, we will contact you about the options.
20. International orders
International delivery is not currently available through the Ritkalp online store. If it becomes available, this section will be updated with the supported countries, estimated timelines, shipping charges, customs requirements, import duties and taxes, restricted products, and other conditions.
21. Customs, duties and import taxes
For future international shipments, the customer may be responsible for customs duties, import taxes, brokerage fees and other charges set by the destination country. These are generally outside Ritkalp’s control. This section does not apply to standard domestic orders within India.
22. Shipping partners
Ritkalp may use one or more third-party courier and logistics providers. The courier for an order may depend on the delivery PIN code, the shipment, availability, service level, delivery timelines and operational needs. We may change logistics partners without notice where that is reasonably necessary to provide or improve delivery.
23. No undisclosed shipping fees
The total you pay, including any delivery charge, is shown before you complete payment. We will not add a new shipping fee after payment just because the standard route changes. Where extra charges arise from changes you request, incorrect address details, repeated failed deliveries or reshipment, we will tell you what they are before going ahead wherever reasonably possible.
24. Delivery and refunds
A delivery delay does not on its own give a right to a refund. If an order cannot be fulfilled, is cancelled by Ritkalp, or otherwise qualifies for a refund under our Refund, Return & Cancellation Policy, the refund will be processed under that policy. If a ritual date has passed and an order can no longer serve its purpose, please contact us. We will review the circumstances case by case, subject to the policy and the law.
25. Our commitment for ritual-date orders
When you tell us the date of your ritual, that matters to us. We use the date, where we have it, to plan fulfilment and delivery. Our aim is simple: your Ritkalp order should reach you with enough time to prepare for your ritual. Because final delivery depends on third-party logistics and on circumstances beyond our control, we encourage you to order early for important or time-sensitive occasions.
Contact us
For questions about delivery, tracking, address changes or shipment issues, please contact us. Include your order number whenever you write about a shipment.
- Seller: Ritkalp Consumer Pvt Ltd.
- Address: Shop #007, HVP Society, Techzone-4, Greater Noida, UP-201306
- GSTIN: 09XXXXXXXXXXXXX
- Phone / WhatsApp: +91 92609 61388
- Email: atul.viet@gmail.com
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Ritkalp — Rituals, Thoughtfully Prepared. Nothing Extra. Nothing Hidden.